USB C Docking Station Dual Monitor, 12-in-1 Triple Display USB C Adapter for Windows with Dual 4K HDMI, VGA, Gigabit Ethernet, 2 USB 3.0, 2 USB 2.0, 87W PD, SD/TF Card Reader, AUX, for Type-C Laptops

FAQ:

1. Dose this compatible with my laptop?

There are four types of type C ports:

1) Data transfer only;

2) Data transfer and external display;

3) Data transfer and PD charging;

4) Data transfer, external display and PD charging.

2.How do I know which type my device's TYPE C port belongs to?

Only USB Type C 3.1 Gen 2/ Type C 3.2 Gen 2 with Power Delivery & DisplayPort, Thunderbolt 3 with Power Delivery & DisplayPort.

You can refer to your laptop's manual to figure out which your usb c type is.

3.When I connect to macbook, I can’t extend the display of my desktop, why?

If you select non-mirror(extended mode) for OS systems laptop (Apple Laptop), it can only supports 3 duplicate (mirror) external monitors, but your laptop screen can be different image from 3 external monitors due to apple system restrictions.

4.Why do I have no display when the dock station is connected?

a. Make sure the type c power delivery port on you laptop is USB 3.1 Type-C (Gen2) or Thunderbolt 3 port (supports PD charging). That means the native type c port of laptop need to support video signal output.

b. Check your HDMI cable.

c. Ensure sufficient power supply from the USB C hub.

5.Why is my laptop screen black when I extend 3 monitors on my windows system laptop?

For Intel Graphics Card, it only supports 3 screens display, thus one of four screens (including laptop screen) will not be displayed. For AMD Graphics Card, all of four screens will be displayed.

6.Why does one of monitor resolution become lower than 1920 x 1080@60Hz, when I extend 3 monitors from my windows laptop?

In normal, when you connect 3 monitors, all of three monitor will output 1080P resolution. However, it may happen that one of the monitor screen resolution is lower than 1920 x 1080@60Hz (depending on the monitor and bandwidth).

7.When I plug in VGA port, why does the resolution become 1920 x 1080@60Hz?

Please do not worry. This usb c hub supports 4K@30Hz HDMI OUTPUT (depends on your HDMI cable and monitors). If you connect VGA, the resolution of all monitors will be limited to 1920 x 1080@60Hz (maximum).

8.When I plug in or plug out on this docking station, hdmi or VGA monitors go black for 2–4 seconds and then recover? Is this normal?

Please do not worry and be patient waiting for it. It is a process of EDID (Extended Display Identification Data) communication, which may blackout screen for a few seconds. The recovery time depends on laptop and monitor (1 minute at max).

9.How many watts do the charging port support?

This usb is USB-C PD 3.0 compliant which supports 100W power in (maximum power); Power out (charging) is recommended to 87W for safety.

10.Does this usb c hub support two 4k monitors at the same time?

Yes, it can. Please make sure your laptop, hdmi cable and monitors support 4K.

HDMI resolution will be 1080P/60Hz when dual or triple display with VGAFor Apple computer users (MAC OS), It doesnt support MST.Please plug in the Laptops power adapter to the USB-C Power Delivery port before connecting an external hard drive or multiple display purpose.The Type C PD Charging port for power passing-thru only.Power will be a community between all dock-connected USB C devices. For a fast charge result, please choose Adapter that is over 72W to charge.EDID (Extended Display Identification Data) may blackout for a few seconds(1 minute at max, depends on Laptop and monitor) when data transfer; Please be patient wait for the data completed.